Everyone Feels Special With Memorable Customer Service Experience
November 3rd, 2016 | by Ravi Chahar || 4 Comments |
Every now and then, people complain about the customer service of any company. It’s normal that a company can’t satisfy all the customers. But at least adding some value can help.
Do you know how to provide the most memorable customer service experience to your customers? One of the leading points for any company is how they treat their customers.
Are they helping them or just passing the time? If you want to build a rock solid business then always remember that a true customer expects you to take care of him/her like you did while selling the product.
The fact is that every customer chooses any company just because of the service they provide. Are you providing that memorable customer service experience?
Are You Thinking About The Ways To Provide the Better Customer Service
There is always a way to solve every problem. And customer service isn’t a problem, it’s servicing others for your sake. Yes, if you want to build your brand then get ready to pull your sleeves up and role to your customers.
Let me list a few things to consider.
#1. Listen To Your Customers
Every person has something to say and you need to hear that. You should listen the perspective of your customers to improve your service.
There may be many people who are complaining about it. So, don’t let your company include in that list. Just listen to them and take an action to improve it.
No one wants to deal with a company which can’t take those negative feedbacks. Whether you start a forum or the online chat, you must be always there for your customers to hear their problems.
“A big company is known for its growth but a good company is known for its value“.
#2. Time Span Is Very Important
People don’t like to wait. And it’s not possible to provide the customer service for 24×7. So you must use the automated service to send a reply to apologize and let them feel like you will be there shortly.
If you’re running a big company then hire a few people to remain available the whole day and night. The main thing is that don’t keep your customer waiting.
What’s the use to solve the problem when your customers get frustrated? Always try to solve the problem as soon as possible.
Whether you are a blogger, marketer, business owner, you must take care of your customers so that they can have the memorable customer service experience.
#3. The Starting Experience Should be better
Never forget that more than 60% of the service is judged based on the buying experience. The way you treat your customer is what matters.
If you jump to any random person with your useless promotions then it won’t work. It would be even worse than you are thinking.
Make your customer feel like you care about their order. It would be great if you could make a conversation with your customer.
A personal touch can be helpful.
#4. Receive that Loyalty Label
It’s not a medal or something. You have to earn the loyalty of your customers. A few loyal customers are a way more beneficial than having many disloyal.
That loyalty is on you. You’re the one who is going to build that bottom line for your customers. If you provide that memorable customer service experience then your customers would be happy to buy with you.
You can’t just through a glass of wine to win their heart. List them, note down their complaints and make them feel like you’re doing your best for them.
#5. Always Answer On Social Media
There is a greater percentage that companies which don’t respond on the social media are disliked by the people. Recently, a few people encountered a problem with one of the leading companies and they didn’t pay any attention.
On the same day, when they received an appreciation comment, they thanked them within a few minutes. I mean didn’t they want to hear the complaints?
Do they only want the good words about their company?
There are many ways to provide the customer service via social media.
If you want to know the secret to create desirable customer service experience then never neglect any of your customers.
#6. Provide A free guide to your Customers
You can’t neglect the value of the free resources. From every company, there should be something free to its customers. You can provide a free ebook or any PDF about the resources to use.
People crave for the free things and a good company takes an advantage of it. Maybe you can provide a guide to your journey or something motivational.
You can even list some items of your company which can help your customers in the starting phase. It’s like providing the demo of your products.
#7. Value Your Customers
One of the most important things is that a good company always values all the customers. Whether someone is buying a product of 1$ or 100$. There shouldn’t be any difference in the service.
The customers are your priority, it doesn’t matter what they buy. You just try to create the memorable customer service experience for all of them.
There are many people who are struggling to choose the best web hosting for their blog. When they reach the final decision, they take customer service at the top.
It’s because some ups and downs may be handled but when the customers don’t get any response to their queries then feel like annoyed.
A good company handles all the customers with care.
Are You Building A Company To Create A Memorable Customer Service Experience
These are not just the questions. People rate any company on the basis of their interaction with the customers. The best customer service provider always wins.
Though only a good customer service can’t make the customers happy, still this is something you should apply. People like to be treated well and you should do it to get their attention.
Have you ever encountered with any company which has satisfied your needs and created the most memorable customer experience? Feel free and let us know.
Hey Ravi !
Agree with you, totally. I have lost many deals in past due to my insensitivity towards this subject. But now I m paying attention.
Anyway, thanks for the post mate.
People approach you to get something great which can make them happy. You should be ready to handle your customers happily. Provide the best customer service they have ever had.
Make them smile and worth their time.
Thanks for stopping by.
Today’s customers are smart, connected, web savvy, and fiercely disloyal. They enjoy a growing array of product and brand choices. Poor service can be about how the order system functions, how the sales staff treats prospects, how we develop and then satisfy consumer expectations of our product/service, or simply the overall perception they’re left with after doing business with us.
To be successful in today’s online marketplace, web stores need to focus on delivering the full customer experience. E-commerce customers don’t expect to be delighted, and most do not particularly care about that. In fact, customer satisfaction actually has been shown to plateau once expectations are met. Customer satisfaction is the best indicator of how likely a customer will make a purchase in the future. Customer satisfaction is the metric can use to reduce customer churn. By measuring and tracking customer satisfaction you can put new processes in place to increase the overall quality of our customer service. Eventually, thanks for reviling a light on this topic.
With best wishes,
I totally agree with you. Customers are enjoying the services. There are so many options now. There are many e-commerce websites which are taking care from the product selling to the service.
But in the field of any other business, it’s really important to maintain the standard of customer service. People like to get treated well. If you provide them a memorable customer service experience then they will be back for sure.
Appreciate you to take the time to comment.
Enjoy your day.