10 Killer Tips To Provide Customer Service Via Social Media
September 9th, 2014 | by Ravi Chahar |
Social media is an intermediate source which connects both customers and business owners. You may think that you can leverage social media for providing good customer service but it’s not that much easy like you think. It requires a lot of planning and efforts to provide customer service via social media. Social media can help you in SEO of your blog. You need to be active and should know the real values of your company so that you can satisfy your customers.
Using social media for customer service is an effective way to boot up the connection with your customers. People always try to engage with the companies which provide best customer service. I am going to let you know about some things you have to keep in mind while providing service to your customers.
How to provide customer service at it’s best?
You may think that you can use Twitter, Facebook, and many other social networks to provide the best customer service. But you should know that here we are going to talk about the things which you need to do while handling your customers. It’s not about which social platform you are using, it’s about how to use them effectively? Here are some points so should remember.
1). Activeness always adds value :- Your customer always want to know whether you are with them or just for a formality. You may notice that when you contact to any customer service of any company then if you don’t get active responses from them then you feel like annoying. So it’s better not to repeat this mistake while building your value among your customers.
How about social media? You may contact any website owner through Facebook and get a reply after one week then I don’t think you will ever make your mind to contact them again. Activeness is what people like because there are many other competitors who can ruin your company.
2). Have your ears at your customers voice :- Don’t ever reach to your final words until you listen to your customers. When you listen to your customers as what they want to say about your company through social media. They may complain, praise about your company but you should listen to every single word they try to describe.
I always say that people like to be appreciated and it can be done when you make them feel like they are the only concern at the present time. Listen to their complaints and try to solve them as soon as possible.
3). Connect with your customers to make them feel good :- Social media provides you the opportunity to connect with your customers. You should try to connect with them by creating some events for your company or brand so that you can have an idea what is the view of your customer about your business.
Your customers should feel free to connect with your brand when you get engaged with them. Use your social media skills to please them. Try to know more and more about their expectations which they want from your company.
4). Calmness is the key for you :- You can understand that when you get negative service from any brand, a company then you will get irritated and try to contact with their customer service. Suppose you meet someone who is as freaky as you then the war will begin.
If you want to provide good customer service via social media then you need to be calm and ignore all the bitter words you listen from your customers because good customer service provides always remain cool and help their customers.
5). Stick to their needs :- Loyal customers are not just who come to you for the solution. You are the one who can feel them like special. Address them with their problems and try to provide a better solution to their problems. They are the one who can boot your brand. If you don’t have customers then you are nowhere in the market.
6). Be helpful to your customers :- Meaning of customer service at it’s best is to help your customers. Your main motive should be to win your customer’s loyalty by helping them by solving their related issues. Don’t make them feel like you are ignoring them. You are also a customer of any company. If you get negative service from them then I am sure you will never approach to their product and will not even suggest anyone else to buy their product.
7). Use of positive words :- Always try to build positive value among your customers. Suppose your customer is asking for any product which is not in the stock and you just deny directly. It’s not a positive way to communicate.
If you want to make your customers feel as you care a lot about their query then instead of denying you should exclaim that you can provide that product within few days for them. It adds value to your service that at least you are ready to provide them the solution.
8). Don’t hesitate to apologize :- You will come to many complain about the product of your company then at such type of critical situation when your customers get angry you should try to calm them down. If you want to maintain your dignity then you should apologize to satisfy your customers.
There are chances that if you don’t do it then your customers will feel like you don’t need them and don’t care about them. They are also human and want some gratitude from your side.
9). Thank your customers :- Don’t miss the chance to thank your customers when they help you to grow your business. You can use any social media platform or you can thank them by contacting them with the contact detail they give to your company.
You can imagine with yourself only. When you buy any product any then with an instant you get a sweet message from the brand you follow a feeling of gratitude will come to you.
10). Formalities are not always good :- You may notice that most of a customer service provider talk to you like they are talking to their boss. I mean they are also human and want to connect with the people who can understand them and talk to them freely. You should provide customer service at it’ best through your communication skills.
Are you ready to provide customer service at its best?
After reading the above-mentioned points now it’s up to you for using social media for customer service to boost your business. For better service act like professional and make them feel like you are here to help your customers. They should be your main priority.
Always maintain clarity in you communication techniques and maintain respect in your words. You are here to help your customers, fulfill your duty. Customer service via social media is the best way to approach your customers. You can connect with them for better service. Are you ready to provide your customer service at it’s best?